First Qualitätscoaches 2007 trained in the context of the project “Servicequalität Saxonia-Anhalt” at the university resin

Proudly the new Qualitätscoaches with their coaches Manuela cook (in front, center) and Matthias's green mountain (top center) presents the acquired Q-Coach-certificates (openPR) - to 16. and 17 January 2007 at the university resin the first training was organized of Qualitätscoaches as continuation of the quality offensive Saxonia-Anhalt. Altogether twelve participant inside and participants could take at the end of the second training course daily the certificate „to quality Coach stage I “against.

„Many new realizations for daily practice in handling the guest “managing director Arnim Boeckmann took also in its land and rider hotel „to Selkemühle “. With constant agreement of all seminar participants it praised the outstanding atmosphere, the very competent lecturers and the suitable meeting frameworks.

In its one-man enterprise Ute Bierotte of the pension of the same name will begin to lead an actual state analysis with consideration „of the customer eyeglasses “. It wants to compare above all expectations of the guests with its specific pension offer and define afterwards individual standards.

With this first seminar the university resin began its training course order in the country-wide project „Servicequalität Saxonia-Anhalt “. Under use of a promotion of the country Saxonia-Anhalt and the European Union here contents are practice-orientedly arranged for the participants like a determining of customer expectations, improved complaint management and above all the development by measure plans. In the context of the conversion of the training courses the interested receive participant inside and participants then concrete assistance by the university resin. Subsequently, the enterprises can support the result of their efforts by a certifying.

The fact that an quality-oriented management disburses itself is safe itself of Ute Bierotte. So that however also the entire region thereby can recruit, must all Servicequalität „live “. And in such a way it recommends above all the participation in a seminar to managing directors, department managers and quality-oriented coworkers to the Qualitätscoach training.

Further dates for Qualitätscoachausbildungen:
06. - resounds to 07.02.2007 in the region
19. - 20.02.2007 in the region Dessau
13. - 14.03.2007 in the region Saale Unstrut
22. - 23.03.2007 in the region Wittenberg
18. - 19.04.2007 in the region old Marks

Further information:
University resin (FH)
Project Servicequalität
Marco Lipke
Tel.: 03943/659 290
E-Mail: servicequalitaet@hs-harz.de
www.servicequalitaet-sachsen-anhalt.de

University resin
University for applied sciences (FH)
Rektoratsvilla, house 6
Friedrichstrasse 57-59
38855 Wernigerode

3 specialist areas:
- Automation and computer science
- Administrative sciences
- Economic science

2 locations:
- Wernigerode
- Half

Studying one:
- approx. 3.300

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OpenPR - http://openpr.de/news/116327/Erste-Qualitaetscoaches-2007-im-Rahmen-des-Projekts-Servicequalitaet-Sachsen-Anhalt-an-der-Hochschule-Harz-ausgebildet.html